Shipping policy

Shipping Policy

Last Updated: [1sy May, 2026]

Thank you for shopping with [Aurexion Lifesciences]. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Shipping Methods Available

We offer the following shipping options:

  • Standard Shipping: Delivered through trusted courier partners across India
  • Express Shipping (if available): Faster delivery for select locations

Shipping options available to you will be displayed at checkout based on your location.

2. Order Processing Time

  • All orders are processed within [1–3 business days] after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volumes or unforeseen circumstances, processing may be delayed.

3. Delivery Timeframes

Estimated delivery timelines:

  • Metro Cities: [2–5 business days]
  • Other Cities/Towns: [4–8 business days]
  • Remote Areas: [5–10 business days]

Please note that delivery timelines are estimates and may vary depending on your location and courier partner performance.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer:
    • Free Shipping on orders above [₹X amount]
    • Flat-rate Shipping for certain regions

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email/SMS with a tracking number.
  • You can track your order through the courier partner’s website or via our order tracking page (if available).

If you do not receive tracking details within the expected time, contact us at [aurexionlifesciences@gmail.com].

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

  • Courier service disruptions
  • Weather conditions or natural disasters
  • Incorrect or incomplete shipping address
  • Government restrictions or unforeseen events

Important:

  • [Aurexion Lifesciences] is not liable for delays caused by third-party courier services.
  • Customers are responsible for providing accurate delivery details.

If your order is significantly delayed or lost, please contact us, and we will assist in resolving the issue.

7. Failed Delivery Attempts

  • Courier partners may attempt delivery multiple times.
  • If delivery fails due to customer unavailability or incorrect address, the order may be returned to us.
  • Re-shipping charges may apply in such cases.

8. International Shipping (If Applicable)

  • We may offer international shipping to select countries.
  • Delivery timelines for international orders typically range from [7–21 business days], depending on the destination.
  • Customers are responsible for:
    • Customs duties
    • Import taxes
    • Any additional charges imposed by their country

We are not responsible for delays caused by customs clearance processes.

9. Contact Information

For any shipping-related queries or concerns, please contact us:

[Aurexion Lifesciences]
📧 [aurexionlifesciences@gmail.com]