Refund policy


Return & Refund Policy

Last Updated: [1st May, 2026]

At [Aurexion Lifesciences], we strive to ensure that you are satisfied with your purchase. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility Criteria

You may be eligible for a return if:

  • The product received is damaged, defective, or incorrect

  • The product is unused, unopened, and in its original packaging

  • The return request is raised within the specified return timeframe

To initiate a return, you must provide proof of purchase (order ID, invoice, or confirmation email).

2. Return Timeframe

  • Returns must be requested within [X days, e.g., 5–7 days] from the date of delivery.

  • Requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once your return request is approved, we will initiate the refund process.

  • Refunds will be processed to the original payment method.

  • Please allow [5–10 business days] for the refund to reflect in your account after approval.

In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit, based on your preference.

4. Exchange Options

  • We offer exchanges for products that are:

    • Damaged or defective

    • Incorrect items delivered

  • Exchanges are subject to product availability.

  • If the requested product is unavailable, a refund or store credit may be provided.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within [24–48 hours] of delivery

  • Share clear photos/videos of the issue for verification

Once verified, we will arrange:

  • A replacement, or

  • A full refund (including shipping charges, if applicable)

6. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used products

  • Consumable goods (e.g., nutraceuticals, supplements, gummies, etc.)

  • Personal care or hygiene products

  • Products without original packaging

  • Items purchased during clearance or special sale (if specified as non-returnable)

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong product), we will bear the return shipping cost.

  • For other eligible returns (if allowed), the customer may be responsible for return shipping charges.

We may arrange reverse pickup depending on your location.

8. Cancellation Policy (Optional but Recommended)

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellations are not allowed and will be treated under the return policy.

9. Contact Information

To request a return, refund, or exchange, please contact:

[Aurexion Lifesciences]
📧 []

Please include your order ID and issue details for faster resolution.

10. Important Notes

  • We reserve the right to refuse returns that do not meet the above conditions.

  • All decisions regarding returns and refunds will be at the sole discretion of [Aurexion Lifesciences].